Is the chat actually uncensored, or is there a catch?+
There is no script, no word blacklist and no mid-conversation refusal wall. You can take a
conversation as far as you want with any adult fictional character. What is always blocked is the
same on every legal platform: anything involving minors, real identifiable people, or content that
promotes harm to real people. The filter exists to keep the platform legal — not to interrupt
your story.
How does character memory work — will she actually remember me?+
Yes, and this is the difference you will notice first. Every companion keeps long-term memory
across sessions: your name, the details you share, inside jokes, and the stage of your relationship.
You can open the memory panel to see exactly what she remembers, edit entries, or erase anything at
any time. What you erase is gone for good — not just hidden from you.
What do tokens cover, and how fast do I use them?+
Premium includes unlimited text chat and 100 tokens each month for images, videos, voice messages and custom characters. Tokens arrive on your subscription anniversary each month, including on quarterly and yearly plans. Extra token packs are purchased separately. Use remaining tokens before your paid period ends after cancellation; they expire when access ends.
Is any of this traceable back to me?+
Your chats are encrypted in transit and at rest, and they are private to your account — we do not
sell, share or use your conversations to train models. Payment is handled by a third-party
processor, which sees a charge, never your content. You can delete your account and all data in one
click, and we purge everything within 30 days, including backups — the full details are in our
Privacy Policy.
How do I know I'm talking to an AI, not a real person?+
Every reply is generated by language models in real time — there is no human on the other side.
Our staff never reads chats unless you report a specific issue, and even then only the reported
message. One honest tell to remember: a companion will never ask for money, personal documents, or
to move the conversation to another app. If anything ever does, it is a scam — report it immediately.
Can I create my own character, and what are the limits?+
You can create custom characters: name, appearance, personality traits, backstory, and how she speaks to you. Free includes one custom character; Premium character creation uses tokens. The limits are simple and non-negotiable: no real people, no one under 18,
no hateful or defamatory personas, and nothing that impersonates someone to deceive others.
What's the difference between the image, video and clothes changer tools?+
Three tools, three jobs. The image generator turns a text prompt into a still image in any style.
Image-to-video takes one of those stills and adds natural motion — a short looping clip. The clothes
changer keeps your character's face and pose and swaps the outfit based on a reference photo, so you
can restyle the same character endlessly without regenerating her.
How do I cancel — and will I get a refund?+
Open Settings and choose Unsubscribe to stop renewal. Premium stays active until the paid period ends; cancellation does not automatically refund a payment. For a refund, contact support@candymail.ai within 24 hours of payment. Subscription refunds require a card purchase and no more than 20 tokens used. Token-pack refunds require a card purchase and no tokens used. User-side technical issues are excluded; purchases made in error are not guaranteed a refund. EU and UK residents have 14 days from the purchase confirmation email to withdraw from an initial purchase, excluding renewals. A deduction may cover services already used; refunds use the original payment method within 14 days of notice, unless otherwise agreed. A refund ends Premium access and removes remaining tokens immediately.
Why is there a free plan? What's the catch?+
The free plan lets you send up to 5 chat messages across characters, create one custom AI character and generate one image. It exists because most people who try the full experience choose to upgrade — not because we monetize free users in the background. We do not sell your data, and there is no hidden trial that converts into a paid plan without you choosing it.
How is this different from Character AI?+
Character AI is a great general-purpose chatbot, but it was built to stay PG. The moment a
conversation turns adult, you hit refusals, soft blocks, or characters that suddenly forget how to
speak. We built nsfw-ai.app specifically for adults: the same depth of personality and memory,
without the filter wall. If you've spent hours steering around a chatbot's limits, this is the
NSFW character AI experience you were actually looking for.
Is this legal to use where I live?+
Adult content is legal in most countries for adults, but some jurisdictions restrict or ban it —
and that decision is yours, not ours. You are responsible for following the laws where you live,
including local rules about AI-generated adult media. If using this service is illegal where you
are, please do not. Our Terms of Service spell out what is banned
everywhere, without exception.
Can I use this anonymously?+
Yes — you can sign up without an email and chat from a private browsing window. Payments run
through a third-party processor, so your conversations are never linked to a card. For exactly what
we store, how it is encrypted and how to delete it, see our
Privacy Policy.